How to save diagnostic data for support

Note: This feature is available on Nodegrid OS v4.x and newer.

Log into WebUI as admin

Go to System :: Toolkit then click on Diagnostic Data

Click finish button

Go to System :: Toolkit then click on File Manager button located just to the right of the device console button

Click on the admin_home folder

Click on the logs folder

Check the file and click download

Send file in email to support via email or uploading through the Support Portal!

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