How to save diagnostic data for support

Note: This feature is available on Nodegrid OS v4.x and newer.

Log into WebUI as admin

Go to System :: Toolkit then click on Diagnostic Data

Click finish button

Go to System :: Toolkit then click on File Manager button located just to the right of the device console button

Click on the admin_home folder

Click on the logs folder

Check the file and click download

Send file in email to support via email or uploading through the Support Portal!

• Related Articles

• How to save Diagnostic Data through CLI and Shell

  Note: This feature is available on Nodegrid OS v4.x and newer. Diagnostic Data can be generated via CLI in Nodegrid 1. Login as admin and type this commands      cd /system/toolkit      diagnostic_data      finish The data will be stored in ...

• How to setup Data Logging for one or more Devices to save data locally

  Data logs capture all information send to a device and coming from a device. You can choose to store the logs locally or remotely. Configuration via WebUI: 1. Login as admin and navigate to Managed Devices 2. Select the target device and go to ...

• IPSec VPN support

  Version 0.1 (02 May 2018) Virtual Private Network (VPN) Overview A Virtual Private Network (VPN) is used to provide a secure means of communication among remote computers across networks, such as the Internet or a public WAN in general. VPN creates ...

• Exploring Data Points

  This section will describe how you can verify that we are actually persisting the data collected and to learn more about the data being collected. This knowledge will be helpful in the Creating a Visualization article. First, make sure that you have ...

• Auditing and Data Logging Settings

  The Auditing feature allows the data and event logging to be stored locally or remotely via NFS which is sent by an Email or a SNMP Trap or sent through a Syslog server. Data Logging captures Data string coming from and going to Target devices as ...