How to save diagnostic data for support

How to save diagnostic data for support

Note: This feature is available on Nodegrid OS v4.x and newer.

Log into WebUI as admin


Go to System :: Toolkit then click on Diagnostic Data


Click finish button


Go to System :: Toolkit then click on File Manager button located just to the right of the device console button



Click on the admin_home folder


Click on the logs folder


Check the file and click download


Send file in email to support via email or uploading through the Support Portal!



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