We now have a an an enhanced modem diagnostics tool that will help in trouble shooting LTE/5G connectivity, which is available after version 6.0.X
Steps
1- Go to Tracking > Devices > Wireless Modem > Modem Diagnostics
You will see a list of options under action with a number of different parameters that can be checked such as:
- General Diagnostics
- Listing modems
- General Modem Information
-
Network Access Service Information
-
Device Management Service Information
- Wireless Data Service Information
- User Identity Module Information
- Common AT Commands
- Get Location Information
- All Available Actions
2- Click on General Diagnostics
3- Click on Listing modems
4- Click on General Modem Information
5- Click on Network Access Service Information
6- Click on Device Management Service Information
7- Click on Wireless Data Service Information
8- Click on User Identity Module Information
9- Click on Common AT Commands
10- Click on Get Location Information
11- Click on All Available Actions
After the Run you can also download any of the diagnostic data for analyzing purposes.