Device Status
Troubleshoot: Device Offline, How to Restart the ZPE Cloud agent
The ZPE Cloud agent is responsible for the connection between your Nodegrid device and the ZPE Cloud. In some situations, restarting the agent can be helpful to solve connection problems. This procedure is useful for units that had already connected ...
How to: Enable ZPE Cloud in a Nodegrid device
ZPE Cloud is a powerful platform that allows you to manage your Nodegrid devices from anywhere in the world. In order to use the benefits of managing your Nodegrid devices through ZPE Cloud, you need to enroll the Nodegrid device to your company and ...
Troubleshoot: "Never connected" status in ZPE Cloud
This document explains how to troubleshoot "Never connected" issue in ZPE Cloud enrolled devices. Sometimes, after enrolling a device to ZPE Cloud, it shows as Connected and Licensed or Unlicensed on device, but the status in ZPE Cloud is Never ...