Troubleshoot: Device Offline, How to Restart the ZPE Cloud agent

Troubleshoot: Device Offline, How to Restart the ZPE Cloud agent

The ZPE Cloud agent is responsible for the connection between your Nodegrid device and the ZPE Cloud. In some situations, restarting the agent can be helpful to solve connection problems. This procedure is useful for units that had already connected to ZPE Cloud, at least once. 

Restart from GUI
1. Login to your Nodegrid GUI as admin. 
2. Navigate to Security :: Services :: General Services
3. Under ZPE Cloud uncheck the checkbox  Enable ZPE Cloud. Click Save.
4. Enable the option Enable ZPE Cloud again, click Save.

Restart from shell 
1. Login to your Nodegrid CLI as admin. Go to shell using shell sudo su - 
2. Run the command /etc/init.d/zpe_cloud_agent restart 

​

    • Related Articles

    • Troubleshoot: Login in ZPE Cloud

      ZPE Cloud is a powerful platform that enables users to manage their devices and monitor their network with ease. For that, login in ZPE Cloud is essential. In this article, we will explore this issue and other common login issues that users may ...

    • How to: Enable ZPE Cloud in a Nodegrid device

      ZPE Cloud is a powerful platform that allows you to manage your Nodegrid devices from anywhere in the world. In order to use the benefits of managing your Nodegrid devices through ZPE Cloud, you need to enroll the Nodegrid device to your company and ...

    • How to: Software Upgrade a Nodegrid device using ZPE Cloud

      How to: Update a Nodegrid device using ZPE Cloud ZPE cloud enables managing on-demand and scheduled software updates of your Nodegrid devices. 1. Login to ZPE Cloud 2. Go to Devices :: Enrolled 3. Select the device you want to update and then click ...

    • How to: Backup a Nodegrid device using ZPE Cloud

      ZPE cloud enables managing on-demand and scheduled backups of your Nodegrid devices. Login to ZPE Cloud Go to Devices :: Enrolled Select the devices you want to backup and then click Backup. You can backup multiples devices at once. Select the File ...

    • How to: Restore a backup from ZPE Cloud

      ZPE Cloud enables you to restore a backup of your Nodegrid devices in a few steps. 1. Login to ZPE Cloud 2. Go to Profiles :: Backup 3. Select the backup image and click Restore. You can also download the file to your local computer. 4. Select the ...