ZPE Systems Help Center

How to open a ticket

Below are the steps to request a ticket.

1. Go to http://zpesystems.com/resources/help-center and click on ‘Submit a request’ link on the top right corner of the page.
2. Enter the required information on the request form. Provide as much detailed information as possible on description of the problem or question.
3. If there is any attachment, add a file or drop the file in the dropping area.
4. Check the "I'm not a robot" checkbox.
5. Click on Submit

You will receive an email from ZPE Systems confirming that your request (your ticket number) has been received and being reviewed by our support staff.

How to update the ticket

You may reply to any new email response, and the ticket will be updated.

You can also login to the ZPE Systems’ Help Center and review your tickets from there.

Here is how:

1. Go to http://zpesystems.com/resources/help-center and click on ‘Sign In’ link on the top right corner of the page.
2. If you have signed in before, the skip to step 4; otherwise click on ‘Get a Password’ link, enter your email address and submit.
3. You will receive an email with a link to set your password.
4. Once you set the password, go back to the login pop window, and enter your credentials.
5. Click on your username on the top right corner, and select ‘My Activities’
6. You can review your tickets that you have requested, and if you were cc’ed in any ticket that other people opened, you may review them by clicking on “Requests I’m CC’d on’

How to close the ticket

If the ticket has been resolved and you are satisfied with the outcome, you may close the case by checking the “Please consider this request solved” checkbox and Submit.

Please note that you cannot close tickets that were requested by others (from Requests I’m CC’d on list).

Alternatively, you can request our support staff to close the ticket for you.

Additional information

A ticket can be reviewed by the requester only, by default; however, if other people need to review the same ticket, you can ask our support staff to add in CCs of specific users or an email group to that ticket. This way everyone can view public comments and contribute to the discussion by email or by logging into our Help Center.