Troubleshoot: Login in ZPE Cloud

Troubleshoot: Login in ZPE Cloud

ZPE Cloud is a powerful platform that enables users to manage their devices and monitor their network with ease. For that, login in ZPE Cloud is essential. In this article, we will explore this issue and other common login issues that users may encounter, along with possible solutions.

Invalid Credentials

If you receive a message that says "Unable to log in with provided credentials," it means that the email or password you entered is incorrect or email is not registered in ZPE Cloud. Double-check that you have entered the correct login information.

Session Based on Source IP Address and SSID Not Allowing Login

If your session is based on source IP address and SSID and you are unable to login to ZPE Cloud or target devices through ZPE Cloud, you may receive an error message that says "An error occurred while processing the request, contact support." In this case, contact ZPE Cloud support for assistance.

User Locked

If you are unable to login and receive a message that says "Login has been disabled for <email>" it means that your account has been locked by Administrator. Contact your company's administrator to unlock your account.

Pending Approval

If you are unable to login and receive a message that says "Account is pending approval," it means that the company account you created is pending approval from ZPE Cloud. Contact ZPE Cloud support for assistance.

Browser Cache

If you are having trouble logging into ZPE Cloud, it may be due to an issue with your browser cache. Try clearing your browser cache and cookies, then attempt to login again. If the issue persists, try logging in using a different browser or device.

Conclusion

While logging into ZPE Cloud can sometimes present challenges, most issues can be resolved with a few simple steps. Double-check your login information, clear your browser cache if you encounter any issues, and contact support for assistance if needed. By following these steps, you should be able to successfully login to ZPE Cloud.

Here're screenshots to help in the visualization of the process:
Failure for Invalid credentials:


Failure for Session Based on Source IP Address and SSID Not Allowing Login:


Failure for User Locked:


Failure for Pending Approval


We hope this guide was helpful in adding your Nodegrid device to your company in ZPE Cloud. If you have any questions or encounter any issues during the process, please refer to our knowledge base for more information. If you still need assistance, don't hesitate to contact our support team and we'll be happy to help you.



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