Modem firmware files and upgrade process
As of June 01, 2020, all units shipped by ZPE should have the following firmware versions installed in each modem:
SWI9X50C_01.07.02.00_ATT_002.008_004
SWI9X50C_01.08.04.00_GENERIC_002.012_001
SWI9X50C_01.08.04.00_VERIZON_002.015_002
Upgrading Firmwares
Depending on the date the units was purchased, the pre-installed firmware versions will vary. In case your modem doesn't have the versions above, then the upgrade process is fairly simple.
Please, follow the steps described in this another KB article: https://support.zpesystems.com/portal/kb/articles/installing-firmware-for-lte-modem
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